Frequently Asked Questions

Since we were established in 2002, we have been offering affordable and reliable portable accommodation and storage solutions. Please see about us for further information. We have excellent review ratings and as a family-owned and operated business, we pride ourselves on our high standards of personal customer service. Our track record means you can rely on us to deliver your products on-time and in excellent condition, and in the unlikely event we make a mistake, we will make sure that we put it right.

By appointment, you are welcome to come along to our headquarters in Suffolk, to meet our knowledgeable team and discuss your accommodation and storage requirements face to face. One of the benefits of dealing with portable space containers is that unlike most companies, we hold large stocks of both hire and sales cabins, containers and flat packs. We are not based at a port, so as long as it’s safe to do so, we can even let you select your own cabins and containers from our stock. If you would like to physically view the containers, please make sure that you wear strong walking-type boots to comply with health and safety requirements.

We accept payment by bank transfer or debit and credit card payments, with the exception of American Express. For Online orders you can pay by debit/credit card using our secure payment provider. For security and data protection reasons we do not take payment by credit card over the telephone. Credit accounts must be paid within 30 days and we can accept bank transfer, debit or credit card or cheque.

Yes. Contact us or call our sales team on xxx to discuss asset finance for your next purchase.

As with any online shopping, we require payment in advance for all purchases. For new hire customers and subject to a credit search, we usually require payment in advance for the delivery and collection costs in addition to the first four weeks’ hire. Once we have a satisfactory payment history and credit rating, you can ask us for a 30-day account. If you are a large business, depending on your credit score we may be able to set up an account straightaway. 

We require a written order for both hire and sales purchases, usually by email and if you have already received a quotation, please use the reference when ordering (it usually normally begins with the letter ‘Q’). The quickest way is to purchase directly is through the website (24/7), where you can add items to your shopping basket in the usual way and check out. We can also take your order verbally as long as you follow this up straightaway with email confirmation. For orders involving detailed conversion work, we will require you to send back a signed copy of the agreed CAD drawing detailing all the planned works.

The best place to browse detailed product information is www.portablespacecontainers.com where you can look at different hire and sales products and find lots of useful information. For each product you can create a printable or email PDF to save or send, and also download additional details such as CAD drawings.  When you find items that you like, add them to your basket and then order the sale products online. For hire items, you can’t order online but can place an enquiry.

Most of our units are designed to be supported on the four corners; hire units do not come with jacklegs as standard (although we can fit these to hire steel cabins for a small weekly charge). We normally level up units on the corners by using pre-cut wooden shims that our drivers keep in stock on the lorry. For individual units hard standing is usually sufficient and our drivers carry enough wood to level up a cabin with a 150mm fall over its whole length for example over a kerbside. We can double stack units on smooth level concrete or tarmac. For units placed on soft surfaces and especially for double stacked units you will need to provide additional purpose-built foundation pads. Requirements vary significantly between sites, products and uses, so please be sure to discuss this with our Business Development team who will arrange a site visit to advise if necessary.

If the unit is being used as part of a construction project on a temporary basis then it is not normally necessary to have planning permission. However if you have any doubt, it’s your responsibility to check with the relevant planning authorities (usually your local council) which is responsible for your area. Regional rules vary so please do not assume that because the container is portable, that you do not require planning permission.